Terms & Conditions

Last updated: August 2026

Welcome to marketiered.com. These Terms and Conditions ("Terms") govern use of this website and the purchase of marketing subscriptions, standalone projects, consultations and other services provided by Aadam Sidat trading as marketiered ("marketiered", "we", "us" or "our").

marketiered is a sole-trader business based in England. Our services are offered to customers acting for purposes relating to their trade, business or profession and are not intended as consumer services.

By using this website, you agree to the website-use provisions of these Terms. Where you book an appointment or purchase services, the relevant service provisions also apply together with any Client Services Agreement ("CSA"), proposal or Statement of Work ("SOW") you enter into with us.

Order of precedence: A signed CSA takes priority over these Website Terms where there is a conflict. A SOW forms part of the CSA and governs the specific scope, deliverables, fees and project details stated in it. A SOW will only override another CSA term where it expressly says that it does so.

Website Intellectual Property & Acceptable Use

Original marketiered branding, copy, graphics and other content owned by marketiered are protected by applicable intellectual-property law. Squarespace, third-party software, fonts, licensed media and other third-party materials remain the property of their respective owners or licensors.

You must not copy, reproduce, scrape, redistribute, interfere with or misuse this website or intentionally introduce malicious code, except where permitted by law or with our prior written permission.

1. Scope of Services

marketiered provides ongoing marketing subscriptions through our Foundations, Momentum and Impact tiers, alongside selected standalone projects such as rebranding and other bespoke marketing work agreed in writing.

The exact deliverables, exclusions, timing and client responsibilities for paid work are set out on the relevant service page and/or confirmed in the applicable CSA, proposal or SOW.

Paid-media spend, specialist software, creator compensation and other third-party costs are not included unless expressly stated. Any published discount or promotion will be subject to its stated conditions and confirmed in the relevant quote or SOW where applicable.

2. Subscriptions, Payments & Billing

Payment Processing: Where payment is made by GoCardless Direct Debit, completing the relevant mandate authorises collection of the agreed amounts in accordance with that mandate. Where payment by bank transfer is agreed, you are responsible for making payment by the applicable due date.

Subscription Cycle: Subscription fees are billed monthly in advance on or around the agreed billing date.

Minimum Term: Each subscription has an initial minimum term of three months.

Cancellation: You may give written notice of cancellation at any time, but termination cannot take effect before the end of the initial three-month minimum term. Thereafter, at least 30 days' written notice is required. Fees falling due during the minimum term or applicable notice period remain payable.

Price Changes: The monthly subscription fee stated in the SOW is fixed during the initial minimum term. After the minimum term, we may change the subscription fee by giving at least 30 days' written notice. A price change will not take effect before the end of that notice period.

Tier Changes: Upgrades are subject to agreement and may take effect during a billing cycle, with any additional fee agreed in writing. Downgrades cannot take effect before the end of the initial minimum term and are subject to the applicable 30-day notice period.

Payment Terms: Services commence once the initial payment or agreed subscription payment arrangement is in place, unless we agree otherwise in writing.

Failed or Overdue Payments: If payment is overdue or a recurring payment fails, we may pause or suspend active work until billing is brought up to date.

3. Cancellations, Modifications & Unused Deliverables

One-Off Projects: Because standalone creative and strategic work reserves production time and may involve upfront work, fees paid for a one-off project are non-refundable once work has commenced, except where we agree otherwise in writing or where a refund is required by law.

Changes to Scope: Work outside the agreed subscription or project scope will be quoted and agreed in writing before it begins.

No Roll-Over: Subscription deliverables are allocated to the relevant billing cycle. Unused deliverables do not automatically roll over into a later cycle unless expressly agreed in writing.

4. Third-Party Costs & Travel

Where client work requires third-party expenditure - such as creator compensation, paid advertising, printing, signage, specialist software or other external services - the cost will be disclosed and agreed before it is incurred.

Wherever practical, client-specific software or service accounts should be owned and paid for directly by the client, with marketiered given the access necessary to perform the agreed work.

Third-party costs passed through by marketiered are not subject to hidden markups. If additional sourcing, procurement or project-management work carries a separate service fee, that fee will be clearly quoted and agreed beforehand.

Travel: Included on-site shoots are subject to the local service area or location stated in the relevant package or SOW. Where additional travel is required, any mileage, public transport, accommodation or other reasonable travel cost will be disclosed and agreed before the visit.

5. Client Responsibilities & Approvals

Clients are responsible for providing the information, assets, brand guidelines, access credentials and feedback reasonably required for us to deliver the agreed services.

Where approval is required, clients should review and respond to drafts within two business days unless the SOW states another period. Approval delays may move delivery or posting dates and do not automatically pause subscription billing.

Clients remain responsible for the accuracy and lawfulness of factual claims, product information and materials they supply to us, and for ensuring that supplied materials do not infringe third-party rights.

6. Intellectual Property Rights

Final Deliverables: Subject to full payment and any third-party rights or licence restrictions, the agreed intellectual-property rights in custom final deliverables created specifically for a client will be transferred as set out in the signed CSA or SOW.

Third-Party Materials: Fonts, stock media, music, software, creator content and other third-party materials remain subject to their respective licence terms. Material restrictions that affect the intended client use will be made clear where applicable.

marketiered Materials: marketiered retains ownership of pre-existing frameworks, internal templates, processes, working methods, raw working/project files and other materials not expressly identified as final client deliverables.

Client Modifications: marketiered is not responsible for errors, rights issues or loss of quality caused by later alterations to delivered work by a client, AI tool or other third party.

Portfolio & Case Studies: We may ask for written permission to feature completed work, results, testimonials or client branding in marketiered's portfolio, website, social media or case studies. We will not publish confidential client information without appropriate permission.

7. Complimentary Brand Audit & Discovery Session

Brand Audit: The Complimentary Brand Audit is a free introductory session intended to provide a fresh perspective on areas such as branding, content, search visibility, messaging and wider marketing.

A 20-minute Brand Audit is not a complete marketing strategy, technical audit or guarantee of future commercial performance.

"Things Look Different" Follow-Up: Our aim is for you to leave the Brand Audit with a useful new perspective on what could look different in your marketing. If you do not feel the session has achieved that, tell us during or promptly after the session and we will offer one further complimentary discovery session.

The additional discovery session is subject to reasonable scheduling availability, may be used once in relation to the relevant Brand Audit and has no cash value.

8. Warranties & Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

marketiered will provide paid services with reasonable care and skill. Marketing outcomes are affected by factors outside our control, so we do not guarantee specific revenue, sales, rankings, reach, engagement, leads, conversions or return on investment unless expressly agreed otherwise in writing.

Any further limitations or exclusions of liability applicable to paid client work are set out in the signed CSA. Those provisions are intended to operate only to the extent permitted by applicable law.

9. Governing Law

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over disputes arising from these Terms, subject to any mandatory rule of law that applies otherwise.

10. Contact

Questions about these Terms should be sent to hello@marketiered.com.